In the distribution, TNT Express is engaged in transit of goods for parcels of less than 30 kg weight. With 600 million euros of turnover in 2004, largely "positive" and a workforce of 4,500 employees, TNT Express France is much better in the express in logistics (LTL 290, p. 4). "We operons in France for nine years, our network serves 4,500 communities with 550 vehicles that connect 120 sites, explains to the LTL Eric Jacquemet presiding TNT Express France. It is a very different of the lot. "For us, there is no storage or full lot."
Dumping via the coasting trade: the game is not the candle
As a subsidiary of a Dutch group, does it not fear the onset of the coasting trade in the express image of what is happening in the road "Currently, it does not suffer competition from third countries who wish to operate on French territory." Then, to make social dumping to save a few euros, the game is worthwhile not. "Our strategy is based on the quality and the guarantee of the deadline, even be a little more competition," he continued.
For 2005, the group will focus its investments on 120 of its dedicated deposits both transport domestic to the international and on the other hand, to the improvement of its services. For the time being, it treats its offer on Europe. Indeed, its "Global Express" supply - which has a hub at Liège, where TNT Express operates in the 15 years Belgian Ardennes - it offers its clients cover Europe in the shortest (24, 48 or 72 hours) with delivery before 9 am or before 12 h. Cork is an ideal location for airport, located some distance from the citythus causing less noise. "Our service is also more economical than the express road." By road, the last mile is carried out by the same vehicle, without charge. "But the two solutions are possible: the client to determine the mode of transport used and desired speed. According to Eric Jacquemet, only another Integrator, UPS, offers currently also reliable and fast.
Each operator of linked to a commercial call centre
On the other large current subject, traceability, Eric Jacquemet said equipped. "On the France we issue 350,000 packages per day." We spent the critical size. For the last mile, our drivers are equipped with a laptop computer connected to a GSM data. They also have a barcode reader and a BDA; at each break, all data are immediately scanned and transmitted in real time with a GPS tracking. "This is what makes the difference with some operators.
TNT Express France also put on the improvement of services; a preferred external growth path. In addition to the three annual surveys, the focus is on the response to 100 of the needs of the customer. Thus the group which has 500 commercial created a call centre with teams specialised according to cutout in five major accounts (auto, Bank-assurance, health, parts and various). Indeed, the value of the package is not the same as it is a medical package directed temperature or supply a spare parts warehouse. In this framework, each call centre operator works in pair with a commercial, a targeted territory. Objective: tailor-made. Each customer is contacted within 4 weeks maximum.
Please note. The TNT Express Group achieved in 2004 a global CA EUR 12.6 billion with 160,000 employees worldwide; the express industry represented 4.7 billion euros and has 43,000 employees.